Contact centers play a key part in call a company engages with customers, amounting to what is a $400 billion market globally. Today, a company that believes it can improve how agents work within them using AI is announcing a big round of funding. Observe.ai — which provides natural language tools to track voice and […]

The post Observe.ai raises $125M, adding Zoom as an investor, to supercharge the contact center market appeared first on CableFreeTV.

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